How Agoogi uses personal information
1. Who is responsible for your information?
Agoogi Company Ltd is the controller of personal information described in this notice. Agoogi operates from Saint Vincent and the Grenadines. Privacy questions and requests may be sent to privacy@agoogi.com.
2. Information we collect
- Account information: name, email address, optional telephone number, account type, password hash, login provider, email-verification status and account dates.
- Profile information: optional profile photograph and biography.
- Learning information: course enrolments, lesson access, access expiry and progress.
- Live-session registration information: selected Tai Chi, Qigong or other wellness session; attendee name and contact details; number attending; preferred contact method; intended payment method; attendance, wait-list and payment status; optional logistical message; and registration dates. Agoogi does not ask for medical details through the registration form.
- Shopping and transaction information: cart items, orders, payment status, amount, currency and transaction references. Agoogi does not intend to store full card numbers or card security codes.
- Enquiry information: contact details, requested service, project type, timeline, budget range and message.
- Tour-request information: requested experience, name, email, optional phone number, party size, preferred date, pickup area, logistical notes, quotation/booking status, assigned transport partner and commission/accounting records.
- Creator-partner information: channel ownership, submitted media links, descriptions, product concepts, review status and commercial notes associated with an approved partner account.
- Recommendation information: the current version uses short-lived browser session storage to count broad Agoogi interest categories such as technology, creative media, wellness or learning. The interest profile stays in that browser session and is not imported from unrelated websites.
- Security information: secure session identifiers and short-lived pseudonymous rate-limit records used to protect forms and accounts.
- Privacy records: notice acknowledgements, marketing choices and requests to exercise privacy rights.
3. Why we use it and our lawful basis
| Purpose | Typical lawful basis |
|---|---|
| Create and operate an account; deliver courses and services. | Contract or steps taken at your request before a contract. |
| Register interest in, reserve places for and administer Tai Chi, Qigong and other live sessions, including attendance communications. | Contract, steps taken at your request before a contract, and Agoogi’s legitimate interests in safely organising class capacity. |
| Process orders, session payments, refunds and transaction records. | Contract and applicable legal obligations. |
| Respond to enquiries and prepare quotations. | Steps requested before a contract or Agoogi’s legitimate interests in responding to genuine business enquiries. |
| Coordinate tour requests, guides, transport providers, quotations and confirmed arrangements. | Steps taken at your request before a contract, contract, and legitimate interests in organising requested services. |
| Operate approved creator channels, review partner submissions and develop creator products. | Contract, steps taken before a partnership contract, and legitimate interests in administering the creator network. |
| Reorder homepage recommendations during the current browser session. | Legitimate interests in making the site easier to navigate; the current profile remains in session storage and does not produce significant decisions. |
| Protect accounts, prevent abuse and maintain service security. | Agoogi’s legitimate interests and, where applicable, legal obligations. |
| Send optional promotional email. | Your consent. The box is optional and you may withdraw at any time. |
| Keep evidence of privacy choices and respond to rights requests. | Legal obligations and legitimate interests in demonstrating compliance. |
Agoogi will not treat acknowledgement of this notice as consent to optional marketing.
4. Information that is required
Name, email and a password or Google sign-in are needed to create an account. An Agoogi account is not required merely to register for a public live session. For a session registration, name and email are required; a telephone or WhatsApp number is required only when that contact method is selected. A tour request requires a name, valid email, selected experience and party size; date, phone, pickup area and notes are optional unless needed to complete the requested arrangements. A profile photograph is optional. Payment providers may require additional billing information on their own secure pages.
5. Who receives information?
Information may be shared only where necessary with:
- website hosting and database providers, including Hostinger;
- Google, when you choose Google sign-in;
- YouTube, only when you choose to load embedded video;
- Republic Bank, PowerTranz or another disclosed payment provider when you start or complete payment;
- selected guides, taxi operators, transport companies or other tour providers when necessary to obtain availability, prepare a quotation or fulfil a tour you requested;
- professional advisers, contractors bound by confidentiality, or public authorities where lawfully required.
Agoogi does not sell personal information.
6. International processing
Agoogi is based outside the European Economic Area and the United Kingdom, and some service providers may process information in other countries. Where EU or UK transfer rules apply, Agoogi will assess the transfer and use an available legal safeguard, such as an adequacy decision or approved contractual terms, before making a restricted transfer.
7. How long we keep information
- Active account information: while the account is used and ordinarily for no longer than 24 months after inactivity, unless another record must be retained.
- Abandoned cart records: up to 30 days.
- Closed enquiries: ordinarily up to 12 months after closure.
- Live-session registration and attendance records: ordinarily until 24 months after the session, then deleted or anonymised unless a payment, dispute, safeguarding concern or legal obligation requires a longer period.
- Tour requests and operational correspondence: ordinarily up to 24 months after the requested or completed experience, subject to longer retention for accounting, disputes or legal obligations.
- Creator partnership and submission records: while the partnership is active and ordinarily up to 24 months after it ends, except for contractual, accounting or intellectual-property records that must be retained longer.
- Learning access and progress: ordinarily up to 24 months after access ends, unless needed for an ongoing service or dispute.
- Completed privacy-request and consent evidence: ordinarily up to three years.
- Security and audit records: ordinarily up to 12–24 months, depending on risk.
- Orders, approved payments and accounting records: for the period required by applicable tax, accounting, contractual or dispute-resolution law.
Records may be kept longer where a legal claim, fraud investigation or binding legal duty requires it. Agoogi will document any exception.
8. Your rights
Depending on the law that applies, you may ask Agoogi to:
- provide access to your personal information;
- correct inaccurate or incomplete information;
- erase information where the right applies;
- restrict or object to certain processing;
- provide eligible information in a portable electronic format;
- withdraw consent without affecting earlier lawful processing.
Logged-in users can use the Privacy Centre. You may also email privacy@agoogi.com. Agoogi may request proportionate information to confirm identity. The right to erasure is not absolute; for example, necessary accounting or legal records may need to be retained while other account data is removed or de-linked.
9. Complaints
Please contact Agoogi first so the matter can be investigated. Where EU or UK data-protection law applies, you may also complain to the supervisory authority in the country where you live, work or believe the issue occurred.
10. Children
The general website is not designed for children to create accounts independently. A person under 16 should not self-register. A parent or guardian should complete or approve any registration for a child attending a live session and should contact Agoogi before any child account or child-focused service is created. Agoogi will then assess the applicable age, safeguarding and parental-authorisation requirements.
11. Automated decisions and recommendations
Agoogi does not currently make decisions producing legal or similarly significant effects solely by automated means through this website. Homepage recommendations may be reordered using broad interest counts stored only for the current browser session and the general account pathway when signed in. These suggestions do not determine eligibility, pricing, access or contractual decisions.
12. Security
Agoogi uses password hashing, encrypted HTTPS connections, restricted administrative access, secure session cookies, form-security tokens, data minimisation, private profile-image storage and audit logging. No internet service can guarantee absolute security. Please use a unique password and notify Agoogi promptly if you suspect unauthorised access.
13. Changes
Material changes will be shown on the website and the version date will be updated. Where required, Agoogi will provide a more prominent notice or request a new choice for optional processing.
Paid live classes and video platforms
When you register for a paid live class, Agoogi records the session, payment and access status needed to authorise your account. The private meeting URL is not displayed publicly. When you enter a live room, the selected video provider may process your name, IP address, device information, microphone/camera permissions and meeting activity under its own privacy terms.
Agoogi records limited access events, such as room entry attempts, to prevent unauthorised access, support participants and investigate misuse. Live classes are not recorded unless the session page clearly says so and participants receive appropriate notice.